Round-the-clock service...
...or why BGC always has time for its customers
Reliable and round-theclock maintenance services delivered by skilled tradesmen has proved a winning formula for BGC with both its public and private sector customers.
The company workforce is big enough and flexible enough to ensure prompt response to emergency call-outs such as boiler break-downs, water leaks and flooding and serious electrical problems.
Six teams, each led by a supervisor, share the evening and night time on-call duties on a rota basis – and they pride themselves always being available for tenants and homeowners in their hour of need.
Principal Contract Manager Steve Wright said: "Our clients can sleep easy safe in the knowledge we are looking after their tenants and customers. We have a reputation in delivering round the clock services – a flexible and ´can do´ attitude is what our clients have come to expect from us."
BGC´s impressive client list who benefit from this 24-hour a day service include Congleton-based Dane Housing, Aspire Housing at Newcastle-under-Lyme, Moorland Housing in the Staffordshire Moorlands, Stoke-on-Trent City Council, Wulvern Housing at Crewe and Nantwich, Weaver Vale Housing in the Northwich area and Beth Johnson Housing which has tenants in Staffordshire, Cheshire and Shropshire.
Mark Davies, Dane Housing´s Building Services and Responsive Maintenance Manager, said: "We know we can trust BGC to deliver a quality and reliable service day and night. Over the past three years we have built up an excellent working relationship which we view as a partnership. There is a real team spirit shared by our staff and theirs. As well as call outs, BGC carry out extensive installation work – giving us good value for money. We make regular quality checks on their work and have always been more than satisfied."
